Policy

Due to health and hygiene regulations, Kitty Lash offers a strict no refund policy on all final purchases through our website and Instagram.

Each Kitty Lash is hand made so not all lashes are exactly the same.

Before dispatch all Kitty Lash are hand checked for grooming making sure each lash posted are purrrfect. 

We try our best to ensure process of your order the very same day. All our orders are sent first class signed by Royal Mail. We can provide tracking details if needed. We do not take responsibility for missed parcels due to no one being home.  

'Faulty' goods must be reported immediately before they are worn, modified or used.

Solutions are at the discrepancy of Kitty Lash.